TERMS AND CONDITIONS

TERMS AND CONDITIONS

1. INTRODUCTION

1.1 This agreement ("Agreement") is made between SAMS Global Solutions Ltd ("Provider"), a company registered in England & Wales, and the subscriber ("User") accessing the SAMS CRM platform ("Service"). 1.2 By clicking "Accept," the User agrees to be bound by these Terms and Conditions.

2. DEFINITIONS
  • "Service" refers to the SAMS CRM platform and related software.
  • "User" refers to any individual or entity subscribing to the Service.
  • "Subscription" means the agreement to pay applicable fees for access to the Service.
  • "Confidential Information" includes business, technical, and financial data exchanged between parties.
  • "Intellectual Property" refers to copyrights, trademarks, patents, and proprietary rights related to the Service.
3. LICENCE GRANT AND USAGE RESTRICTIONS

3.1 The Provider grants the User a non-exclusive, non-transferable, revocable licence to access and use the Service. 3.2 The User may not sublicense, modify, reverse engineer, or attempt to extract the source code. 3.3 Unauthorised use, including reselling or distributing access, is strictly prohibited.

4. SUBSCRIPTION FEES AND PAYMENT TERMS

4.1 The User agrees to pay fees as per the chosen pricing plan (monthly or annual).4.2 Payments must be made through the methods outlined in the invoice.4.3 Failure to pay may result in suspension or termination of the Service.

5. DATA PRIVACY AND SECURITY

5.1 The Provider implements reasonable security measures to protect User data. 5.2 The User retains ownership of their data but grants the Provider a licence to process it as necessary. 5.3 The Provider complies with all applicable UK GDPR regulations.5.4 The Service is hosted on AWS servers located in the UK, ensuring compliance with UK data protection laws. 5.5 To enhance security, Users can only log in from one browser at a time. Attempting to log in from another browser will result in automatic logout from the first session. 5.6 When accessing the billing portal from within the CRM, Users are required to enter the super admin password for re-verification.

6. ACCEPTABLE USE POLICY (AUP)

6.1 Users must not:

  • Upload or distribute malicious software or files.
  • Use the Service for fraudulent, illegal, or unethical activities.
  • Send spam or unsolicited marketing communications.
  • Store illegal, offensive, or harmful content.

6.2 The Provider reserves the right to suspend or terminate accounts violating this policy.

7. SERVICE LEVEL AGREEMENT (SLA)

7.1 The Provider aims for 99.9% uptime, excluding planned maintenance. 7.2 Support tokens will be responded to within standard business hours. 7.3 Compensation for extended downtime is at the Provider's discretion.

8. DATA RETENTION AND DELETION POLICY

8.1 User data is retained for up to 30 days after subscription cancellation unless otherwise requested. 8.2 Upon permanent deletion, all backups are also erased. 8.3 Users can request a copy of their data before deletion. 8.4 Data will normally only include basic student contact information. 8.5 Student documents are not normally available for transfer, and are permanently deleted in accordance to the policy.

9. THIRD-PARTY INTEGRATIONS & LIABILITY

9.1 The Service may integrate with third-party platforms (e.g., payment processors, marketing tools). 9.2 The Provider is not liable for service failures or security breaches caused by third-party providers.

10. CHANGES TO TERMS AND CONDITIONS

10.1 The Provider reserves the right to update these Terms. 10.2 Users will be notified of changes via email or in-app notification. 10.3 Continued use of the Service after updates constitutes acceptance.

11. USER RESPONSIBILITIES

11.1 Users must:

  • Keep login credentials confidential.
  • Maintain a stable internet connection for uninterrupted access.
  • Notify the Provider immediately in case of security breaches.
12. INTELLECTUAL PROPERTY

12.1 All rights, title, and interest in the Service, including software, design, trademarks, and materials, remain the exclusive property of the Provider.12.2 The User acknowledges that no ownership rights are transferred.

13. NON-CUSTOMISABILITY DISCLOSURE

13.1 The Service is provided as a standardised SaaS (Software as a Service) solution. 13.2 The User acknowledges that the CRM is not customisable beyond the settings and configurations provided. 13.3 Requests for bespoke modifications or system alterations will not be entertained unless agreed in writing by the Provider as part of a separate paid development contract.13.4 Dissatisfaction due to lack of customisation does not constitute grounds for a refund.

14. TERM AND TERMINATION

14.1 This Agreement remains in effect until terminated by either party. 14.2 Either party may terminate with 90 days' notice. 14.3 The Provider may terminate access immediately for breach of terms or non-payment.

15. DISCLAIMER OF WARRANTIES

15.1 The Service is provided "as is" without warranties of any kind. 15.2 The Provider does not guarantee uninterrupted or error-free Service.

16. LIMITATION OF LIABILITY

16.1 The Provider is not liable for indirect, incidental, or consequential damages arising from use of the Service. 16.2 The Provider’s total liability shall not exceed the subscription fees paid by the User in the last six months.

17. CONFIDENTIALITY

17.1 Both parties agree to keep Confidential Information secure and not disclose it to third parties.

18. GOVERNING LAW AND DISPUTE RESOLUTION

18.1 This Agreement is governed by the laws of England & Wales. 18.2 Any disputes shall be resolved through arbitration in London, UK.

19. RENEWAL POLICY

19.1 Renewals will automatically be triggered towards the end of the term period. 19.2 Renewal invoices will be issued 30 days before the end of the term and need to be paid within 14 days of issuance to avoid disruption of service. 19.3 Failure to pay invoices within 14 days of issuance may result in service suspension. 19.4 Suspended accounts will attract a re-activation fee of £100.

20. REFUND POLICY

20.1 Users must submit termination/cancellation requests in writing. 20.2 Refunds are subject to:

  • Cancellation within 3 months: 50% of total subscription fee retained.
  • Cancellation after 3 months: No refund available.
  • Minimum 20% of subscription fee retained in all cases.

No refunds will be granted based on claims of non-customisability or failure to meet specific business requirements unless explicitly agreed upon prior to purchase.

21. TERMINATION POLICY

21.1 Users are required to give SAMS Global Solutions Ltd written notice to terminate subscriptions at least 3 months before the end of the 12-month contract period. 21.2 Failure to send a termination request in accordance with this policy will result in the user’s liability to pay at least 3 months equivalent of the renewal invoice, if written termination requests are made upon receiving the invoice or at the end of the current term.

22. GENERAL PROVISIONS

22.1 This Agreement constitutes the entire understanding between the parties. 22.2 Amendments must be in writing and agreed upon by both parties. 22.3 The failure to enforce any provision does not constitute a waiver. 22.4 The relationship between the parties remains non-exclusive.

Privacy Policy
1. Introduction

SAMS Global Solutions Ltd ("we," "our," "us") is committed to safeguarding the privacy of our users ("you," "your"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in connection with the SAMS CRM platform ("Service").

2. Information We Collect

We may collect and process the following types of information:

  • Personal Identification Information: Name, email address, phone number, and other contact details.
  • Professional Information: Job title, company name, and industry.
  • Usage Data: Information about how you interact with our Service, including access times, pages viewed, and IP addresses.
  • Cookies and Tracking Technologies: Data collected through cookies and similar technologies to enhance user experience.
3. How We Use Your Information

We use the collected information for various purposes:

  • Service Provision: To provide, operate, and maintain the Service.
  • Personalization: To tailor the Service to your preferences.
  • Communication: To contact you with updates, newsletters, and promotional materials.
  • Analytics: To monitor and analyse usage to improve the Service.
  • Security: To detect, prevent, and address technical issues and unauthorized access.
4. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share information in the following circumstances:

  • With Service Providers: Third-party vendors who assist in operating our Service.
  • Legal Requirements: When required by law or to protect our rights and safety.
  • Business Transfers: In connection with mergers, acquisitions, or asset sales.
5. Data Security

We implement robust security measures to protect your data:

  • Encryption: Data at rest is encrypted using AES-256-bit standards; data in transit is encrypted using FIPS-140-2 standard encryption.
  • Access Control: Strict access management based on need-to-know principles, with regular audits.
  • Network Security: Use of industry-grade firewalls and antivirus software to prevent unauthorized access.
6. Data Retention

We retain personal information only as long as necessary for the purposes outlined:

  • Active Accounts: Data is retained for the duration of your account's activity.
  • Account Termination: Data is deleted in accordance with our Data Retention and Deletion Policy.
7. Your Rights

You have the following rights regarding your personal data:

  • Access: To request copies of your personal information.
  • Rectification: To request correction of inaccurate data.
  • Erasure: To request deletion of your data under certain conditions.
  • Restriction: To request limitation of data processing.
  • Objection: To object to data processing based on legitimate interests.
  • Data Portability: To request transfer of your data to another organization.
8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be communicated via email or through the Service. Continued use of the Service after updates constitutes acceptance of the revised policy.

9. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

SAMS Global Solutions Ltd
The Workstation
15 Paternoster Row
Sheffield S1 2BX
United Kingdom
Email: support@samscrm.co.uk
Phone: +44 7483 908508

By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Data Processing Agreement (DPA)

1. Introduction

This Data Processing Agreement ("DPA") forms part of the Terms and Conditions between SAMS Global Solutions Ltd ("Provider") and the subscriber ("User") of the SAMS CRM platform ("Service"). This DPA outlines the terms under which the Provider processes personal data on behalf of the User in compliance with applicable data protection laws.

2. Definitions
  • Personal Data: Any information relating to an identified or identifiable natural person.
  • Processing: Any operation performed on Personal Data, such as collection, storage, use, or disclosure.
  • Data Controller: The entity that determines the purposes and means of processing Personal Data.
  • Data Processor: The entity that processes Personal Data on behalf of the Data Controller.
3. Scope and Purpose

3.1 The Provider, as the Data Processor, processes Personal Data on behalf of the User, the Data Controller, solely for the purpose of providing the Service as defined in the Terms and Conditions.
3.2 The types of Personal Data processed include, but are not limited to, contact information, professional details, and usage data.

4. Obligations of the Provider
  • 4.1 Processing Instructions: The Provider will process Personal Data only on documented instructions from the User.
  • 4.2 Confidentiality: Personnel authorized to process Personal Data are committed to confidentiality.
  • 4.3 Security Measures: The Provider will implement appropriate technical and organizational measures to ensure data security, including encryption and access controls.
  • 4.4 Sub-Processors: The Provider may engage sub-processors with prior authorization from the User and will ensure they adhere to equivalent data protection obligations.
  • 4.5 Data Subject Rights: The Provider will assist the User in responding to requests from data subjects exercising their rights under applicable data protection laws.
  • 4.6 Data Breach Notification: The Provider will notify the User without undue delay upon becoming aware of a Personal Data breach.

    • 4.7 Data Protection Impact Assessments: The Provider will assist the User in conducting data protection impact assessments when required.

    5 Obligations of the User
  • 5.1 Lawful Basis: The User ensures that the collection and processing of Personal Data have a lawful basis under applicable data protection laws.
  • 5.2 Data Subject Rights: The User is responsible for responding to data subject requests concerning their Personal Data.
  • 5.3 Instructions Compliance: The User's instructions to the Provider regarding Personal Data processing will comply with applicable laws.

    • 6 Data Transfer

    6.1 Personal Data will not be transferred outside the European Economic Area (EEA) without ensuring appropriate safeguards in compliance with applicable data protection laws.

  • Termination
    • 7.1 Upon termination of the Service, the Provider will, at the User's choice, delete or return all Personal Data, unless retention is required by law.
    1. Governing Law
    8.1 This DPA is governed by the laws of England & Wales. Data Security Policy
    1. Introduction
    SAMS Global Solutions Ltd ("we," "our," "us") is committed to ensuring the security of data processed through the SAMS CRM platform ("Service"). This Data Security Policy outlines the measures implemented to protect Personal Data from unauthorized access, disclosure, alteration, and destruction.
    1. Data Encryption
    2.1 Data in Transit: All data transmitted between users and our servers is encrypted using FIPS-140-2 standard encryption over secure socket connections. 2.2 Data at Rest: Data stored on our servers is encrypted using AES-256-bit standards, with encryption keys managed by AWS Key Management Service.
    1. Access Control
    3.1 Authorization: Access to systems and data is granted based on the principle of least privilege, ensuring that personnel have only the access necessary to perform their duties. 3.2 Authentication: Strong authentication mechanisms, including multi-factor authentication, are employed to verify user identities. 3.3 Segregation of Duties: Roles and responsibilities are defined to prevent conflicts of interest and unauthorized actions.
    1. Network Security
    4.1 Firewalls and Intrusion Detection: We utilize industry-standard firewalls and intrusion detection systems to monitor and protect our networks from unauthorized access and threats. 4.2 Regular Security Assessments: Routine vulnerability assessments and penetration testing are conducted to identify and address potential security weaknesses.
    1. Data Deletion
    5.1 Account Termination: Upon termination of your account, all associated data is deleted in accordance with our Data Retention and Deletion Policy. 5.2 Secure Deletion: Data deletion processes ensure that data is irrecoverable, including the deletion of all backups.
    1. Development and Testing
    6.1 Environment Separation: Development and testing environments are separate from production environments to prevent unauthorized data access. 6.2 Access Management: Access to development and testing environments is strictly controlled and reviewed regularly.
    1. Employee Training and Awareness
    7.1 Security Training: Employees undergo regular training on data protection and security best practices. 7.2 Confidentiality Agreements: All employees are required to sign confidentiality agreements as part of their employment terms.
    1. Incident Response
    8.1 Incident Management: We have an established incident response plan to address and manage data breaches and security incidents promptly. 8.2 Notification: In the event of a data breach, affected users will be notified in accordance with applicable legal requirements.
    1. Compliance
    9.1 Regulatory Adherence: Our data security practices comply with applicable data protection regulations, including the UK GDPR. 9.2 Regular Audits: We conduct regular audits to ensure ongoing compliance with data security policies and standards. Contact Us For questions or concerns about this Data Security Policy, please contact us at: SAMS Global Solutions Ltd The Workstation 15 Paternoster Row Sheffield S1 2BX United Kingdom Email: support@samscrm.co.uk Phone: +44 7483 908508

    By using our Service, you acknowledge that you have read and understood this Data Security Policy and agree to its terms.